Fabian Engesser
Leiter Product Management Salesforce
Lenzburg, CH.About
Highly accomplished Product Management Leader with profound expertise in Customer Relationship Management (CRM) and a certified Salesforce Administrator. Proven track record in successfully leading technical projects and developing product management teams, driving the implementation of robust CRM solutions. Specializes in leveraging Salesforce and other ICT systems to develop and deploy innovative, business-centric solutions that address complex challenges and enhance operational efficiency.
Work
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Summary
Led comprehensive product management initiatives for Salesforce, overseeing technical projects, establishing best practices, and driving team development to enhance CRM capabilities and business outcomes.
Highlights
Directed technical projects and initiated best practices for Salesforce configuration and maintenance, significantly optimizing system performance and ensuring data integrity across the platform.
Identified critical customer needs and market opportunities through close collaboration with diverse stakeholders, translating insights into strategic product roadmaps and impactful feature enhancements.
Led and developed the product management team, providing comprehensive employee leadership, coaching, and talent development that fostered a high-performance culture and enhanced overall team productivity.
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Summary
Coordinated daily direct sales operations and optimized sales processes, significantly contributing to team efficiency and performance within a dynamic sales environment.
Highlights
Coordinated daily direct sales operations, streamlining workflows and improving processing efficiency by 15% for the sales department.
Provided comprehensive training and advisory support to the sales team, enhancing their product knowledge and sales techniques, which contributed to improved sales outcomes.
Optimized key sales processes, identifying bottlenecks and implementing improvements that reduced lead-to-conversion time by 20%.
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Summary
Managed administrative and human resources functions, oversaw marketing budget, and actively participated in sales and customer engagement initiatives for a publishing house.
Highlights
Managed secretariat functions across Human Resources and Administration, improving document processing efficiency by 10% and ensuring smooth operational support.
Effectively planned and monitored marketing costs, achieving a 5% reduction in expenditures while maintaining campaign reach and effectiveness.
Actively participated in sales activities and successfully organized customer events, enhancing client relationships and promoting publications to a broader audience.
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Summary
Fulfilled mandatory civil service duties across two healthcare institutions, providing essential administrative support in HR and direct patient care assistance.
Highlights
Provided administrative support as an HR Clerk at Rehaklinik Bellikon, accurately managing personnel records and supporting HR processes.
Served as an Assistant Caregiver at PDAG, offering direct support and assistance to patients, ensuring their comfort and well-being.
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Summary
Processed customer orders in SAP and actively engaged in marketing activities, contributing to sales growth and enhanced customer relationships.
Highlights
Efficiently processed customer orders within the SAP system, ensuring high accuracy and timely fulfillment for over 100 daily transactions.
Actively contributed to sales promotion through participation in key marketing activities, including successful trade fair representations and customer visits, enhancing market presence and lead generation.
Education
Languages
Deutsch
English
Französisch
Spanisch
Skills
Project Management
Technical Project Leadership, Agile Methodologies.
Teamwork
Cross-functional Collaboration, Stakeholder Management.
Time Management
Prioritization, Workflow Optimization.
Salesforce Administration
Salesforce Configuration, Salesforce Maintenance, CRM Solutions.
Product Management
Product Development, Product Roadmapping, Market Analysis, Customer Needs Assessment.
Team Leadership
Employee Leadership, Coaching, Talent Development.
Process Optimization
Sales Process Optimization, Operational Efficiency.
SAP
Order Processing, Data Entry.
Generative AI
Artificial Intelligence, AI Concepts.
References
References available upon request
Available upon request